Privacy Policy
BudgetMein ("we", "our", "us") operates a local vegetarian food delivery service in Jahangir Puri, Delhi. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app.
By using BudgetMein, you agree to the collection and use of information as described in this policy.
1. Information We Collect
When you use BudgetMein, we collect the following information:
- Name — provided during account creation via Google Sign-In
- Phone number — provided when placing an order
- Delivery address — entered manually or captured via GPS
- Precise location (GPS) — collected when you place an order to assist in delivery address entry. This is used only at the time of ordering and is not tracked continuously.
- Order details — items ordered, order amount, payment method
- Device identifiers — collected automatically by Firebase for authentication and analytics purposes
2. How We Use Your Information
- To process and deliver your food orders
- To send order confirmations and delivery updates
- To contact you regarding your order if needed
- To improve our service and app experience
- To prevent fraud and ensure security
3. Third-Party Services
BudgetMein uses the following third-party services that may collect data as part of their operation:
Google Firebase — We use Firebase for user authentication, database storage, and app security. Firebase may collect device identifiers, usage data, and crash reports. Firebase Privacy Policy →
Google Sign-In — We use Google OAuth for account creation and login. Google's privacy policy applies to data collected through this service. Google Privacy Policy →
Telegram — Order notifications are sent to our internal team via Telegram Bot API. Only order-related information is transmitted. No user-identifiable data is shared publicly. Telegram Privacy Policy →
Cloudinary — We use Cloudinary to host and serve app images (e.g., food photos, app icons). Cloudinary Privacy Policy →
Vercel — Our app is hosted on Vercel. Vercel may collect standard server logs including IP addresses. Vercel Privacy Policy →
4. Data Sharing
We do not sell, trade, or rent your personal information to any third party. Your data is shared only in the following situations:
- With the independent Shop Partner preparing your order — only your order items and the details needed to prepare and hand over the order
- With BudgetMein delivery personnel or authorized delivery support — only the information needed to deliver your order
- With third-party services listed above, as part of their normal operation
- If required by law or legal proceedings
5. Data Retention
We retain your personal data for up to 2 years from the date of your last order or account activity, whichever is later. After this period, your data is automatically deleted from our systems.
Order history records may be retained for up to 5 years for accounting and legal compliance purposes, in an anonymized form where possible.
6. Cookies and Local Storage
BudgetMein uses browser localStorage to store your cart, session information, and app preferences on your device. Some data stored in localStorage may also be synced with Firebase when needed for your account, addresses, and orders. We do not use localStorage for advertising or tracking. We do not use advertising cookies or tracking cookies.
7. Data Security
We implement industry-standard security measures including Firebase Security Rules, App Check (reCAPTCHA v3), HTTPS encryption, and secure serverless proxies. However, no method of transmission over the internet is 100% secure.
8. Children's Privacy
9. Your Rights & Data Deletion
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and all associated data
- Withdraw consent at any time
How to delete your BudgetMein account: open the BudgetMein app (or website), sign in, tap Account, then tap Delete Account and confirm. Your account, orders, saved addresses, BM Coins and referral data are permanently deleted immediately. An account with an order still in progress can be deleted once that order is delivered or cancelled.
If you cannot sign in, request deletion at budgetmeinhelpdesk@gmail.com or WhatsApp +91 96258 67683 from the phone number or email registered on your account. We process deletion requests within 30 days.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy.
Terms of Service
These Terms of Service govern your use of the BudgetMein food delivery application and services. By using BudgetMein, you agree to these terms.
1. Service Description
BudgetMein is a hyperlocal food ordering and delivery platform operating exclusively in Jahangir Puri, Delhi — 110033. BudgetMein connects customers with independent, third-party vegetarian food shops and eateries listed on the app ("Shop Partners"), lets customers place orders with these Shop Partners, and delivers those orders to the customer's doorstep through BudgetMein's own delivery service.
2. Shop Partners (Independent Vendors)
3. Service Area
4. Platform & Shop Timings
The BudgetMein app and delivery service are available daily from 9:00 AM to 9:00 PM. This platform-level window is set by BudgetMein and is independent of any individual Shop Partner's own hours. Within this window, each Shop Partner separately sets and displays its own opening and closing hours on its shop page in the app — for example, one shop may operate 9:00 AM – 9:00 PM while another operates 3:00 PM – 9:00 PM. An order can only be placed with a shop while BOTH the platform window and that shop's own hours are open, and the shop is shown as "Open" in the app.
A Shop Partner's hours may change from time to time at that shop's own discretion, and a shop may occasionally be closed even during its usual hours. BudgetMein is not responsible for a shop being closed, opening late, or closing earlier than its stated timing.
5. Pricing and Fees
- All item prices are listed in Indian Rupees (₹), are set by the respective Shop Partner, and are inclusive of applicable taxes
- Delivery fee: FREE on your first order (no minimum order value) | ₹25 on later orders — charged by BudgetMein for delivery, regardless of which shop the order is placed with
- Platform convenience fee: ₹5 per order
- No hidden charges — the total shown at checkout is the final amount you pay
6. Payment
BudgetMein currently accepts Cash on Delivery (COD) for all shops. Please keep exact change ready. As more Shop Partners are added, some shops may offer additional payment options in the future; whichever payment method applies to your order will always be clearly shown at checkout before you place the order.
7. Order Cancellation
- You may cancel your order within 2 minutes of placing it, before it is accepted by the shop
- Once the order is accepted and preparation has begun, cancellation is not possible
- In case of unavailability of items, we will contact you to modify or cancel the order
8. Refund Policy
Eligible for refund/replacement:
- Wrong item delivered
- Severely damaged or spoiled food
- Order not delivered but marked as delivered
Not eligible for refund:
- Change of mind after order preparation has started
- Incorrect address provided by the customer
- Delivery refused by the customer at the door
- Minor taste preferences or spice level differences
Since food is prepared by independent Shop Partners, taste- or recipe-related complaints will be shared with the concerned shop before a resolution is given. Issues clearly caused by BudgetMein's own delivery service — such as an item mixed up by our delivery partner, or an order marked delivered but not received — will be resolved by us directly. To raise a refund request, contact us within 1 hour of delivery at budgetmeinhelpdesk@gmail.com or WhatsApp +91 96258 67683.
9. User Responsibilities
- Provide accurate name, phone number, and delivery address
- Be available to receive the order at the provided address
- Do not use the platform for fraudulent, abusive, or illegal purposes
- Do not place fake orders — repeated fake orders may result in account suspension
10. Limitation of Liability
BudgetMein acts as an intermediary platform that connects you with independent Shop Partners and operates the delivery service for orders placed through the app. BudgetMein is not liable for the quality, freshness, ingredients, or hygiene of food prepared by a Shop Partner — these are the sole responsibility of the concerned shop. BudgetMein is not liable for delays caused by traffic, weather, or other conditions beyond our control. We are not responsible for allergic reactions where ingredients were not explicitly disclosed by the customer or the Shop Partner. Our maximum liability for any claim is limited to the value of the order placed.
11. Account Suspension
We reserve the right to suspend or terminate accounts that engage in fraudulent activity, abuse of staff, repeated fake orders, or violation of these terms without prior notice.
12. Governing Law
13. Changes to Terms
We reserve the right to modify these terms at any time. Updated terms will be posted on this page with a revised date. Continued use of BudgetMein constitutes acceptance of the updated terms.
Contact Us
For any questions, complaints, refunds, or data-related requests, reach out to us through any of the following channels. We typically respond within 24 hours.